Last Updated: August 21, 2025
At Youdash.in (“Youdash,” “Company,” “we,” “our,” “us”), we strive to ensure that every user has a seamless and satisfactory shopping experience across all our services – Grocery, Food Delivery, Ecommerce Shop, Parcel Delivery, and Car Rentals.
We understand that, at times, you may need to request a refund or return. This Refund & Return Policy explains how refunds, replacements, cancellations, and returns are handled.
Refunds are applicable in cases of damaged, expired, missing, or wrong items.
Perishable items such as fruits, vegetables, dairy, and meat must be reported within 24 hours of delivery.
Refunds will not be provided if the product is opened, tampered with, or used.
Refunds will be processed back to your original payment method or as Youdash Wallet credits within 5–7 business days.
Refunds are provided only in cases of:
Incorrect order delivered.
Missing items.
Stale, spoiled, or unfit-for-consumption food.
Refund requests must be raised within 12 hours of delivery.
Refunds for taste preference will not be entertained.
In some cases, we may issue partial refunds or provide Youdash Wallet credits as compensation.
Products can be returned or replaced within 7 days of delivery, subject to vendor policies.
Items must be unused, unwashed, and in original packaging with all tags intact.
Certain items (e.g., personal hygiene products, lingerie, perishable goods, digital products) are non-returnable.
Refunds will be initiated once the product passes the vendor’s quality check.
Refunds are applicable if:
The parcel is lost, undelivered, or severely damaged during transit.
Wrong recipient delivery occurs due to Youdash or delivery partner error.
Refunds will not be applicable if incorrect address or incomplete information is provided by the sender.
For fragile or special-care items, refunds will be provided only if proper packaging was ensured by the sender.
Refunds are processed if a booking is canceled before the vendor’s cancellation cut-off time.
No refunds will be provided for late cancellations, no-shows, or early returns.
In cases of car unavailability or vendor cancellation, a full refund will be provided.
Refunds for security deposits (if applicable) will be processed once the vehicle passes inspection.
Refunds will always be made to the original payment method (card, UPI, wallet, etc.) or as Youdash Wallet credits, based on your preference.
Refund processing time is 5–7 business days, but may vary depending on your bank/payment provider.
Delivery charges, convenience fees, or service charges are non-refundable, except in cases where the entire order is canceled due to vendor/service failure.
Refund eligibility is subject to vendor’s approval and Youdash’s verification process.
Change of mind or dislike of product after delivery.
Delay in delivery due to traffic, weather, or circumstances beyond vendor/delivery partner’s control.
Items returned without original packaging, seal, or proof of purchase.
Services already consumed (e.g., completed car rental, delivered parcel).
If you have any refund or return-related queries, please reach out:
📧 Support: support@youdash.in
📧 Refunds: refunds@youdash.in
📞 Helpline: +91 7033323455
Our team will review your request and resolve it promptly.
